Frequently Asked Questions:
Why should I join this site? Couldn't I find these items on E-Bay® or other places on the web?
E-Bay® and other sites are not specifically designed to accommodate family researchers. Listings are only available for a short period of time and are usually targeted at collectors rather than family members. Every JustaJoy.com item is associated with at least one family name and our partners (members that list items) are expected to reveal all family information associated with items in their descriptions.
Why should I pay to join this site?
A large portion of your joining fee is used to advertise in many different forms of media to both antique dealers and family researchers. We try to keep costs as low as possible to accomplish our goal of reuniting lost family heirlooms.
Antique shows regularly charge attendees $5.00 or more for a single day. At JustaJoy.com you are visiting a "virtual antique show" designed specifically for you with inventory that changes daily and although the cost is more, it is good for 365 days!
How is this site different than Ancestry.com, or other genealogy sites?
Ancestry.com (and others) do an excellent job of compiling, sorting and distributing family information. We are offering original antiques and artifacts that have a family connection.
How did these items get away from families to begin with?
There are many ways items could have been removed from families. Often, it is through second marriages or estate sales and other selling situations where the family member in charge puts little to no value on the very items that other family members would cherish. Everyday, such situations happen. JustaJoy.com attempts to remedy this circumstance.
How did these items get away from families to begin with?
There are many ways items could have been removed from families. Often, it is through second marriages or estate sales and other selling situations where the family member in charge puts little to no value on the very items that other family members would cherish. Everyday, such situations happen. JustaJoy.com attempts to remedy this circumstance.
Can't I get pictures for free at DeadFred.com©?
Yes, DeadFred© is a wonderful site where you can get digitized versions of thousands of identified photos. Photos on JustaJoy.com are originals - daguerreotypes, cabinet cards,
cartes de visite and more are available.
cartes de visite and more are available.
What about GenForum.com®?
GenForum.com® is also a wonderful free service designed for researchers to share family information. However, according to GenForum.com®'s Terms of Service, items cannot be offered for sale in GenForum's postings.
Shouldn't these items be free to families?
The items offered on JustaJoy.com have real value to collectors and others. Usually they represent an investment by the antique dealers or others who own them. It would be unfair to expect them to offer the items for free. These antique dealers would not use the site to advertise items unless they knew there was a possibility to sell them as they would at an antique show, flea market, etc.
What if I want to list an item for free?
If you are motivated to restore items to families and are not interested in profiting from the experience, you are welcome to list items for free. You will be dealing directly with the family and you could ask for a small reimbursement to cover your costs of shipping, etc. That, of course, would be up to you.
How do I know the items on JustaJoy.com are authentic?
You will be dealing directly with the seller. This will give you every opportunity to ask questions regarding provenance, request additional pictures or documentation or otherwise convince yourself of what you are buying. You can also ask for a satisfaction money-back guarantee as you work out the final arrangements of the transaction.
The JustaJoy.com management makes every attempt to offer a fair, honest, and trustworthy selling environment. We do this in coordination with our selling partners who are held to a detailed terms of service agreement. There is very little tolerance for those who do not follow this agreement. All complaints, compliments, and other comments from users are taken very seriously.
How do I know the items on JustaJoy.com are authentic?
You will be dealing directly with the seller. This will give you every opportunity to ask questions regarding provenance, request additional pictures or documentation or otherwise convince yourself of what you are buying. You can also ask for a satisfaction money-back guarantee as you work out the final arrangements of the transaction.
The JustaJoy.com management makes every attempt to offer a fair, honest, and trustworthy selling environment. We do this in coordination with our selling partners who are held to a detailed terms of service agreement. There is very little tolerance for those who do not follow this agreement. All complaints, compliments, and other comments from users are taken very seriously.
I am getting a message that my account is "On Hold", how do I remedy that.Your account was created when you accepted the terms of service. "On Hold" means that the system has not recorded your payment. Sometimes this occurs when "Return to JustaJoy.com" is not selected from the PayPal payment received screen. Other times, we are waiting for you to pay via check or money order. You will also be "on hold" at the expiration of annual term. All these situations can be remedied by touching "account" after logging into JustaJoy.com If you feel there is a mistake simply send an e-mail to Joy@JustaJoy.com and we will look into it and get back to you immediately.
Do I have to worry about you selling my information to any other entity?
Not at all. Please refer to our privacy policy which strictly forbids this practice.
Not at all. Please refer to our privacy policy which strictly forbids this practice.
How do I add items?
Click "My Account" after logging in. You will see an option for "Add a new surname listing". You can also manage your listings by choosing "View your current listings" where you can sort by item number, title, date, quantity, price or number of views. This screen is also used for editing listings or copying the information about a listing for use in a similar one.I only want to sell items on the site yet I was offered to complete the "family surnames" fields on the membership application.Sellers are entitled to use of the site just like any other member. They can view all details to every item posted and are also entitled to take advantage of the "Surname Notification E-mail" feature which will notify you if anything from your surname list is added by another member of the exchange. Although, it is not mandatory to use this function, why not? Maybe you will find some of YOUR family's "Orphaned Heirlooms".If I list something, how long will it be on the site?Because this is vertical marketing at its best, our listings are open-ended. You have the options of indicating that your item is "available", "sale pending" or "sold" (unavailable).My item was sold a long time ago. Why is it still on the site?Very often, family researchers glean bits of information from the descriptions of items on the site. For Members, an added value to the site is the pictures and information available even if the original item has long since been sold. After the item is sold, it is acceptable to remove your contact information if desired.Is there any limit to the number of items I can post for Free?No. We appreciate as many quality surname related items as you are willing to add to the site.
Is there any limit to the number of surnames that can be associated with an single item?
No. Our system can accommodate any amount of surnames associated with a single item. Feel free to type in those newspapers or yearbooks!
A question about the surname notification e-mail function. I have received the e-mails but the surname item links don't seem to work.
You have to be logged in to the site before the e-mail surname links will work.
I also notice that there is sometimes an option under "My Account" that allows me to see the most recent items added to the site associated with my surname list and that sometimes it is not there. What does that mean?
This option only appears when items associated with your surname list were added to the site during the last database assessment which happens every night at midnight and is applicable only to items added within the previous 24 hours.